After a very long Friday, Jim found the problem, made the repair, programmed the main panel, and tested every component of the alarm system. When repair difficulties arose, Security Alarm sent their most-experienced alarm technician at no charge to figure out what was still wrong. Even with the difficulties of diagnosing/repairing our burglar alarm after lightning damage, Security Alarm stayed with the job to see the project through. In mid-August, 2019, we had inside, electronic damage due to a lightning strike. They installed and have maintained a burglar alarm at our residence and farm buildings. I have been a customer of Security Alarm for several years.